Return & Replacement Policy – Natural
At Natural, we strive to deliver the freshest organic groceries and finest products right to your doorstep. We carefully check every item before dispatch to ensure top-notch quality. However, despite our best efforts, rare mistakes or transit issues can happen.
To ensure complete peace of mind and build a lasting bond of trust, Natural offers a straightforward Return & Replacement policy. If you receive a damaged, defective, or incorrect item, we are here to make it right for you!
🕒 Return & Replacement Timeline
- General Products (Non-Grocery): You can request a return or replacement within 07 days from the delivery date.
- Fresh / Perishable Groceries: Due to the perishable nature of organic grocery items, any issues regarding quality, damage, or missing items must be reported within 24 to 48 hours of delivery with supporting photos.
✅ Conditions for Return & Replacement
To be eligible for a return or exchange, your item must meet the following criteria:
- Condition: The item must be unused, unopen (for sealed food items), and in its original condition with all original tags, boxes, or packaging intact.
- Free Promotional Items: If the order came with any free promotional gift, that item must also be returned.
- Inspection: All returned items are subject to inspection and quality check by the Natural team.
- Stock Availability: Replacements depend on product availability. If the item is out of stock, you will receive a full refund—no questions asked.
- Non-Refundable Charges: Please note that Cash on Delivery (COD) convenience charges and shipping fees are non-refundable.
📋 Valid Reasons for Return & Replacement
You can claim a return or replacement under the following circumstances:
- Damaged or Spoiled Goods: Product received is physically damaged, tampered with, or spoiled/rotten (for groceries).
- Wrong Product Sent: You received an item different from what you ordered.
- Quality Issues / Not as Described: The product quality does not match our website description.
- Size/Variant Mismatch: For non-grocery items, if the size or color delivered doesn’t match what is mentioned in your invoice.
🔄 How to Request a Return
If you face any issues with your order, reach out to us immediately:
- Hotline: +8809677665488 (9 AM – 10 PM)
- Email: support@naturalbd.com (অথवा আপনার ডোমেইন অনুযায়ী মেইল দিন)
- Facebook Page: Message us directly on our official Facebook page.
Once we receive your request and inspect the returned item, we will either dispatch a fresh replacement or initiate your refund.
💰 Refund Policy
- Evaluation & Processing: Refunds will be processed after our team successfully evaluates your returned item.
- Payment Method Refunds:
- Cash on Delivery (COD): If you haven’t paid yet, there is no amount to refund. If you paid via advance COD, we will refund it to your mobile banking account or bank.
- Online Payments (Bkash, Nagad, Credit/Debit Card, Bank Transfer): Refunds will be sent back to your respective account/card.
- Double Payment Errors: If an online payment was deducted twice due to a technical error, a full refund will be issued.
- Timeline: You will receive your refund within 7 to 10 working days. If you do not receive it within this timeframe, please email us at support@naturalbd.com, and our team will investigate immediately.
